How do I know if my carpet needs to be professionally cleaned? It all depends on the kind of household you have. Most carpet manufacturers suggest a professional clean at least one time per year. If you have a family of five with pets, your household has a large amount of traffic and would need to be cleaned more frequently.
What can I do to prepare for the best possible carpet clean? It is best to schedule a time when less people are at the residence. Please vacuum your carpets thoroughly and pick up any toys and other debris on the floor. Our cleaning comes with an element of vacuuming, however if there are excessive amounts of pet or human hair, it will affect the cleaning.
How long does it take to clean my carpets? As a general rule of thumb, 15-25 minutes per room. It really depends on the level of dirt and how much furniture needs to be moved.
Do you move my furniture? Yes, we move some furniture as part of our service. However, we will clean around very large items that are too heavy to lift.
How long does it take for my carpet to dry? Generally, it takes 8-24 hours for your carpet to dry. However, humidity levels, air temperature and air flow affect dry time. We recommend leaving your air conditioner on and ceiling fans running to help the carpets dry quicker. Opening windows is usually not a good idea due the amounts of humidity, but of course that depends on the weather. Please consult your technician for best results.
How long before we can walk on the carpet? You can walk on the carpet immediately but staying off the carpet provides the best result. Our truck mounted machine apply 200+ degrees of steam at 300 PSI and use 400 lbs. of vacuum to extract around 95% of the moisture. Air conditioning, ceiling fans, room fans, etc. all speed up the drying process, but expect 8-24 hours for the carpet to completely dry.
Do we guarantee that all spots will be gone after cleaning? We can’t guarantee that all spots will be removed since, in some cases, permanent discoloration can take place. However, we have a high success rate of getting most stains removed.
Can you get rid of fleas in my carpet? Our carpet cleaning process does not always eliminate fleas. We recommend you kill fleas before we come to clean your carpets. Remember, fleas don’t just live in carpet. Chances are, if they are infested in your carpet, they could be in your furniture as well. Do you use a protectant on my carpet? We can apply a Scotchgard protectant to help your furniture and carpet resist stains and dirt until the next cleaning.
Does cleaning my carpet cause more dirt to stick to the carpet? No, because we a fiber rinse during the cleaning process that removes the residue out of the carpet and leaves the carpet soft when it dries.
How do I clean a spot or spill on my carpet? Cleaning stains on carpets can be a tricky subject. There are many methods and spot removers on the market and on the internet. The only spot treatment that we can promote is to blot the excess of the stain and then use hot water to dilute the stain until you can have it professionally removed. This is not to say that some over-the-counter products can’t be successful, but more times than not make it more difficult and expensive to remove and in some cases, they can actually set the stain.
Questions? Need an Estimate? Call Ken - (810) 659-5877